Bank Fraud Help · Papua New Guinea
Westpac Bank PNG Fraud: How to Report It and Stop the Money
If money left your Westpac Bank PNG account without your permission, or you paid a scammer, contact Westpac Bank PNG straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Westpac Bank PNG’s official line below, or use help inside the official Westpac Bank PNG app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Westpac Bank PNG will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Papua New Guinea, and keep screenshots of every message and payment.
Official Westpac Bank PNG fraud contacts
Westpac Bank PNG
Bank- Lost or stolen Visa or Amex card (line in Fiji):+679 321 7601(24/7)
- Customer care and internet banking help:+675 322 0888
Email: [email protected]
Report phishing: https://www.westpac.com.pg/online-banking/internet-fraud
Know this about Papua New Guinea
- Outside BSP's call-centre hours (8am–8pm), email [email protected] to report a lost or stolen card.
Report it to the police too
Cybercrime agencies in Papua New Guinea lists who to report to.
Common questions about Westpac Bank PNG fraud
- What is the Westpac Bank PNG fraud helpline number?
- Westpac Bank PNG lists these numbers on its own website: Lost or stolen Visa or Amex card (line in Fiji): +679 321 7601 (24/7); Customer care and internet banking help: +675 322 0888. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Westpac Bank PNG?
- Call Westpac Bank PNG's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Papua New Guinea
These contacts were read on Westpac Bank PNG’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Westpac Bank PNG and cannot recover money. All Papua New Guinea providers are in Bank Fraud Help: Papua New Guinea.