Bank Fraud Help · Papua New Guinea
Kina Bank Fraud: How to Report It and Stop the Money
If money left your Kina Bank account without your permission, or you paid a scammer, contact Kina Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Kina Bank’s official line below, or use help inside the official Kina Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Kina Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Papua New Guinea, and keep screenshots of every message and payment.
Official Kina Bank fraud contacts
Kina Bank
Bank- Fraud prevention (if you are a fraud victim):+675 308 3611
- Lost or stolen card, unrecognised transaction:+675 308 3800
- Toll-free:180 1525
Email: [email protected]
Report phishing: [email protected]
Know this about Papua New Guinea
- Outside BSP's call-centre hours (8am–8pm), email [email protected] to report a lost or stolen card.
Report it to the police too
Cybercrime agencies in Papua New Guinea lists who to report to.
Common questions about Kina Bank fraud
- What is the Kina Bank fraud helpline number?
- Kina Bank lists these numbers on its own website: Fraud prevention (if you are a fraud victim): +675 308 3611; Lost or stolen card, unrecognised transaction: +675 308 3800; Toll-free: 180 1525. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Kina Bank?
- Call Kina Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Papua New Guinea
These contacts were read on Kina Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Kina Bank and cannot recover money. All Papua New Guinea providers are in Bank Fraud Help: Papua New Guinea.