Papua New Guinea: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Papua New Guinea.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Papua New Guinea.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Papua New Guinea
- Outside BSP's call-centre hours (8am–8pm), email [email protected] to report a lost or stolen card.
Bank and payment fraud lines
BSP Financial Group (BSP PNG)
Bank- Call centre, lost or stolen card:+675 320 1212(8am–8pm daily)
- Call centre, lost or stolen card:7030 1212(8am–8pm daily)
Email: [email protected]
Report phishing: [email protected]
Kina Bank
Bank- Fraud prevention (if you are a fraud victim):+675 308 3611
- Lost or stolen card, unrecognised transaction:+675 308 3800
- Toll-free:180 1525
Email: [email protected]
Report phishing: [email protected]
Westpac Bank PNG
Bank- Lost or stolen Visa or Amex card (line in Fiji):+679 321 7601(24/7)
- Customer care and internet banking help:+675 322 0888
Email: [email protected]
Report phishing: https://www.westpac.com.pg/online-banking/internet-fraud
Not listed here
We could not confirm contact details on the official website of: MiBank (Nationwide Microbank), CellMoni (Digicel PNG). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Papua New Guinea.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.