FNB Namibia Fraud: How to Report It and Stop the Money
If money left your FNB Namibia account without your permission, or you paid a scammer, contact FNB Namibia straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call FNB Namibia’s official line below, or use help inside the official FNB Namibia app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. FNB Namibia will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Namibia, and keep screenshots of every message and payment.
Official FNB Namibia fraud contacts
FNB Namibia
Bank- Fraud line:+264 61 299 2222(24/7)
- Lost or damaged card:+264 61 299 2999
Email: [email protected], [email protected]
If FNB Namibia won’t help
Bank of Namibia: customer complaints
Mediates between banks and customers about banking products and services. Email [email protected], call +264 61 283 5143, or use the online form.
You must first lodge a formal complaint with your bank and wait at least three months without a resolution. Matters already in court are excluded. The Bank of Namibia acknowledges within 7 working days.
Official websiteReport it to the police too
Cybercrime agencies in Namibia lists who to report to.
Common questions about FNB Namibia fraud
- What is the FNB Namibia fraud helpline number?
- FNB Namibia lists these numbers on its own website: Fraud line: +264 61 299 2222 (24/7); Lost or damaged card: +264 61 299 2999. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to FNB Namibia?
- Call FNB Namibia's official line, or report it by email: [email protected], [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if FNB Namibia will not help or refund me?
- In Namibia you can complain to Bank of Namibia: customer complaints. Details of what each one handles are on this page.
Other providers in Namibia
These contacts were read on FNB Namibia’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not FNB Namibia and cannot recover money. All Namibia providers are in Bank Fraud Help: Namibia.