Bank Windhoek Fraud: How to Report It and Stop the Money
If money left your Bank Windhoek account without your permission, or you paid a scammer, contact Bank Windhoek straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank Windhoek’s official line below, or use help inside the official Bank Windhoek app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank Windhoek will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Namibia, and keep screenshots of every message and payment.
Official Bank Windhoek fraud contacts
Bank Windhoek
Bank- Customer contact centre (report fraud):061 299 1200
If Bank Windhoek won’t help
Bank of Namibia: customer complaints
Mediates between banks and customers about banking products and services. Email [email protected], call +264 61 283 5143, or use the online form.
You must first lodge a formal complaint with your bank and wait at least three months without a resolution. Matters already in court are excluded. The Bank of Namibia acknowledges within 7 working days.
Official websiteReport it to the police too
Cybercrime agencies in Namibia lists who to report to.
Common questions about Bank Windhoek fraud
- What is the Bank Windhoek fraud helpline number?
- Bank Windhoek lists these numbers on its own website: Customer contact centre (report fraud): 061 299 1200. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank Windhoek?
- Call Bank Windhoek's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank Windhoek will not help or refund me?
- In Namibia you can complain to Bank of Namibia: customer complaints. Details of what each one handles are on this page.
Other providers in Namibia
These contacts were read on Bank Windhoek’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank Windhoek and cannot recover money. All Namibia providers are in Bank Fraud Help: Namibia.