Myanmar: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Myanmar.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Myanmar.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Myanmar
- We could not confirm any legal right to a refund for fraud losses in Myanmar. Contact your bank or wallet provider as fast as you can.
Bank and payment fraud lines
KBZ Bank
Bank- Call center:+95 9 951018555(24/7)
Email: [email protected]
KBZPay (KBZ)
Mobile money- Customer hotline:3211
App or online: Lost phone: take your NRC card to a KBZ Bank branch or KBZPay Center to confirm your identity and re-enable your account.
AYA Bank (AYA Pay)
Bank- Hotline (suspicious account activity):01 2317777(24/7)
- From abroad:+95 1 231 7777(24/7)
- AYA Pay hotline:01 4705777
Email: [email protected]
CB Bank
Bank- Contact centre:09 2 5555 7777(24 hours)
Email: [email protected]
Wave Money (WavePay)
Mobile money- Customer care (from an Atom number):900(Daily 7am–midnight)
- Customer care (other networks):097 9000 9000(Daily 7am–midnight)
- Customer care (all networks):09 977 827 977(Daily 7am–midnight)
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Myanmar.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.