Mobile Wallet Fraud Help · Myanmar
KBZPay Fraud: How to Report It and Stop the Money
If you sent money to a scammer through KBZPay, or money left your KBZPay account without your permission, contact KBZPay straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call KBZPay’s official line below, or use help inside the official KBZPay app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. KBZPay will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Myanmar, and keep screenshots of every message and payment.
Official KBZPay fraud contacts
KBZPay (KBZ)
Mobile money- Customer hotline:3211
App or online: Lost phone: take your NRC card to a KBZ Bank branch or KBZPay Center to confirm your identity and re-enable your account.
Know this about Myanmar
- We could not confirm any legal right to a refund for fraud losses in Myanmar. Contact your bank or wallet provider as fast as you can.
Report it to the police too
Cybercrime agencies in Myanmar lists who to report to.
Other wallets in Myanmar
These contacts were read on KBZPay’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Myanmar are in Bank Fraud Help: Myanmar, and every wallet is in Mobile Wallet Fraud Help.