BCI Fraud: How to Report It and Stop the Money
If money left your BCI account without your permission, or you paid a scammer, contact BCI straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BCI’s official line below, or use help inside the official BCI app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BCI will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Mozambique, and keep screenshots of every message and payment.
Official BCI fraud contacts
BCI (Banco Comercial e de Investimentos)
Bank- Customer support (free):800 224 224(24/7)
- From abroad:+258 21 224 224(24/7)
Email: [email protected]
If BCI won’t help
Banco de Mocambique: complaints against credit institutions
Complaints against banks and financial companies that the institution did not resolve.
Complain in person, in writing, or by email to [email protected], with the complaint form, a copy of the institution's decision and your supporting documents. Phone: +258 21 35 46 00.
Official websiteINCM (communications regulator): consumer complaints
Complaints about mobile operator services. Money disputes on mobile wallets go to Banco de Mocambique instead.
Free customer line 1789, or the online complaint form.
Official websiteReport it to the police too
Cybercrime agencies in Mozambique lists who to report to.
Common questions about BCI fraud
- What is the BCI fraud helpline number?
- BCI lists these numbers on its own website: Customer support (free): 800 224 224 (24/7); From abroad: +258 21 224 224 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BCI?
- Call BCI's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BCI will not help or refund me?
- In Mozambique you can complain to Banco de Mocambique: complaints against credit institutions, INCM (communications regulator): consumer complaints. Details of what each one handles are on this page.
Other providers in Mozambique
These contacts were read on BCI’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BCI and cannot recover money. All Mozambique providers are in Bank Fraud Help: Mozambique.