M-Pesa Mocambique Fraud: How to Report It and Stop the Money
If you sent money to a scammer through M-Pesa Mocambique, or money left your M-Pesa Mocambique account without your permission, contact M-Pesa Mocambique straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call M-Pesa Mocambique’s official line below, or use help inside the official M-Pesa Mocambique app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. M-Pesa Mocambique will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Mozambique, and keep screenshots of every message and payment.
Official M-Pesa Mocambique fraud contacts
M-Pesa Mocambique (Vodacom)
Mobile moneyPhone code: *150#: open the M-Pesa menu and choose 'Reverter Transacao' to reverse a transfer sent to the wrong person
If M-Pesa Mocambique won’t help
Banco de Mocambique: complaints against credit institutions
Complaints against banks and financial companies that the institution did not resolve.
Complain in person, in writing, or by email to [email protected], with the complaint form, a copy of the institution's decision and your supporting documents. Phone: +258 21 35 46 00.
Official websiteINCM (communications regulator): consumer complaints
Complaints about mobile operator services. Money disputes on mobile wallets go to Banco de Mocambique instead.
Free customer line 1789, or the online complaint form.
Official websiteReport it to the police too
Cybercrime agencies in Mozambique lists who to report to.
These contacts were read on M-Pesa Mocambique’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Mozambique are in Bank Fraud Help: Mozambique, and every wallet is in Mobile Wallet Fraud Help.