Mozambique: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Mozambique.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Mozambique.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Millennium bim
Bank- Linha Millennium bim (free):800 3500(24/7)
- Landline or from abroad:+258 21 350 035(24/7)
Email: [email protected]
BCI (Banco Comercial e de Investimentos)
Bank- Customer support (free):800 224 224(24/7)
- From abroad:+258 21 224 224(24/7)
Email: [email protected]
Absa Bank Mocambique
Bank- Report fraud:1223
- Report fraud:1443
- Report fraud (landline):+258 21 344 400
App or online: Complaints page: https://www.absa.co.mz/pt/reclamacoes/
Email: [email protected]
M-Pesa Mocambique (Vodacom)
Mobile moneyPhone code: *150#: open the M-Pesa menu and choose 'Reverter Transacao' to reverse a transfer sent to the wrong person
Not listed here
We could not confirm contact details on the official website of: Standard Bank Mocambique, e-Mola (Movitel). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Banco de Mocambique: complaints against credit institutions
Complaints against banks and financial companies that the institution did not resolve.
Complain in person, in writing, or by email to [email protected], with the complaint form, a copy of the institution's decision and your supporting documents. Phone: +258 21 35 46 00.
Official websiteINCM (communications regulator): consumer complaints
Complaints about mobile operator services. Money disputes on mobile wallets go to Banco de Mocambique instead.
Free customer line 1789, or the online complaint form.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Mozambique.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.