MCB Fraud: How to Report It and Stop the Money
If money left your MCB account without your permission, or you paid a scammer, contact MCB straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call MCB’s official line below, or use help inside the official MCB app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. MCB will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Mauritius, and keep screenshots of every message and payment.
Official MCB fraud contacts
MCB (Mauritius Commercial Bank)
Bank- Contact centre (call or WhatsApp):+230 202 6060(24/7)
App or online: Complaint form: https://mcb.mu/file-a-complaint
Email: [email protected]
Report phishing: [email protected]
If MCB won’t help
Bank of Mauritius: report a scam or fraud attempt
Report a scam, fraud attempt or other financial crime to the central bank.
Fill in the Fraud/Scam Reporting Form (https://www.bom.mu/financial-stability/supervision/reporting-financial-crime/fraudscam-reporting-form) and email it to [email protected], or call the hotline +230 206 5677.
Official websiteOmbudsperson for Financial Services
Complaints against a bank that remain unresolved after you have used all of the bank's own complaint levels.
Send a written complaint with a copy of your complaint to the bank and the bank's reply. Office: 8th Floor, SICOM Tower, Wall Street, Ebene Cybercity; phone 468 6475.
Official websiteReport it to the police too
Cybercrime agencies in Mauritius lists who to report to.
Common questions about MCB fraud
- What is the MCB fraud helpline number?
- MCB lists these numbers on its own website: Contact centre (call or WhatsApp): +230 202 6060 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to MCB?
- Call MCB's official line, or report it in the app or online: Complaint form: https://mcb.mu/file-a-complaint, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if MCB will not help or refund me?
- In Mauritius you can complain to Bank of Mauritius: report a scam or fraud attempt, Ombudsperson for Financial Services. Details of what each one handles are on this page.
Other providers in Mauritius
These contacts were read on MCB’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not MCB and cannot recover money. All Mauritius providers are in Bank Fraud Help: Mauritius.