Mauritius: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Mauritius.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Mauritius.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
MCB (Mauritius Commercial Bank)
Bank- Contact centre (call or WhatsApp):+230 202 6060(24/7)
App or online: Complaint form: https://mcb.mu/file-a-complaint
Email: [email protected]
Report phishing: [email protected]
SBM Bank (Mauritius)
Bank- Customer service:+230 207 0111(Mon–Fri 8am–6pm)
- Complaints desk:+230 202 3531
Email: [email protected]
MauBank
Bank- Contact centre:+230 405 9400(24/7)
- Lost or stolen card:404 0330(24/7)
App or online: Complaints page: https://maubank.mu/complaints/
Email: [email protected], [email protected]
my.t money (Mauritius Telecom)
Mobile moneyEmail: [email protected]
Emtel (Emtel Money)
Mobile money- Customer care:+230 5729 5400
- From abroad:+230 5498 9898
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Absa Bank Mauritius, Bank One. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Bank of Mauritius: report a scam or fraud attempt
Report a scam, fraud attempt or other financial crime to the central bank.
Fill in the Fraud/Scam Reporting Form (https://www.bom.mu/financial-stability/supervision/reporting-financial-crime/fraudscam-reporting-form) and email it to [email protected], or call the hotline +230 206 5677.
Official websiteOmbudsperson for Financial Services
Complaints against a bank that remain unresolved after you have used all of the bank's own complaint levels.
Send a written complaint with a copy of your complaint to the bank and the bank's reply. Office: 8th Floor, SICOM Tower, Wall Street, Ebene Cybercity; phone 468 6475.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Mauritius.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.