Emtel Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Emtel, or money left your Emtel account without your permission, contact Emtel straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Emtel’s official line below, or use help inside the official Emtel app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Emtel will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Mauritius, and keep screenshots of every message and payment.
Official Emtel fraud contacts
Emtel (Emtel Money)
Mobile money- Customer care:+230 5729 5400
- From abroad:+230 5498 9898
Email: [email protected]
If Emtel won’t help
Bank of Mauritius: report a scam or fraud attempt
Report a scam, fraud attempt or other financial crime to the central bank.
Fill in the Fraud/Scam Reporting Form (https://www.bom.mu/financial-stability/supervision/reporting-financial-crime/fraudscam-reporting-form) and email it to [email protected], or call the hotline +230 206 5677.
Official websiteOmbudsperson for Financial Services
Complaints against a bank that remain unresolved after you have used all of the bank's own complaint levels.
Send a written complaint with a copy of your complaint to the bank and the bank's reply. Office: 8th Floor, SICOM Tower, Wall Street, Ebene Cybercity; phone 468 6475.
Official websiteReport it to the police too
Cybercrime agencies in Mauritius lists who to report to.
Other wallets in Mauritius
These contacts were read on Emtel’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Mauritius are in Bank Fraud Help: Mauritius, and every wallet is in Mobile Wallet Fraud Help.