Public Bank Fraud: How to Report It and Stop the Money
If money left your Public Bank account without your permission, or you paid a scammer, contact Public Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Public Bank’s official line below, or use help inside the official Public Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Public Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Malaysia, and keep screenshots of every message and payment.
Official Public Bank fraud contacts
Public Bank
Bank- Cyber fraud line:603-2177 3555(24/7)
- Lost Mastercard or Visa credit card:03-2176 8555(24/7)
- Lost ATM card, PBe online banking help:03-2170 8000
App or online: Kill Switch (turns off PBe access, cards and accounts): https://www.pbebank.com/en/digital-banking/kill-switch/ . Report the fraud: https://apply.pbebank.com/ReportFraudScam
Email: [email protected]
Know this about Malaysia
- Touch 'n Go eWallet says it never sends links by SMS: treat any such message as a scam.
If Public Bank won’t help
National Scam Response Centre (NSRC), call 997
Banks, police, regulators and telcos work together to trace and freeze money sent to scammers.
Call within 24 hours of the scam, between 8am and 8pm (including weekends and public holidays), and make a police report too.
Official websiteBNMLINK (Bank Negara Malaysia)
The central bank's complaint channel if your bank's reply is unsatisfactory.
Complain to your bank first. Then call 1-300-88-5465 (Mon–Fri 9am–5pm), or 603-2174 1717 from abroad, or use the e-LINK form at https://bnmlink.bnm.gov.my.
Official websiteFinancial Markets Ombudsman Service (FMOS)
Free, independent dispute resolution with banks and e-money issuers.
File within 6 months of the bank's final decision: call 03-2272 2811 or use https://complaint.fmos.org.my.
Official websiteReport it to the police too
Cybercrime agencies in Malaysia lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam in Malaysia (Call 997 and Recover Your Money).
Common questions about Public Bank fraud
- What is the Public Bank fraud helpline number?
- Public Bank lists these numbers on its own website: Cyber fraud line: 603-2177 3555 (24/7); Lost Mastercard or Visa credit card: 03-2176 8555 (24/7); Lost ATM card, PBe online banking help: 03-2170 8000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Public Bank?
- Call Public Bank's official line, or report it in the app or online: Kill Switch (turns off PBe access, cards and accounts): https://www.pbebank.com/en/digital-banking/kill-switch/ . Report the fraud: https://apply.pbebank.com/ReportFraudScam, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Public Bank will not help or refund me?
- In Malaysia you can complain to National Scam Response Centre (NSRC), call 997, BNMLINK (Bank Negara Malaysia), Financial Markets Ombudsman Service (FMOS). Details of what each one handles are on this page.
Other providers in Malaysia
These contacts were read on Public Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Public Bank and cannot recover money. All Malaysia providers are in Bank Fraud Help: Malaysia.