Malaysia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Malaysia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Malaysia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Malaysia
- Touch 'n Go eWallet says it never sends links by SMS: treat any such message as a scam.
Bank and payment fraud lines
Maybank (Maybank2u / MAE)
Bank- Fraud hotline:03-5891 4744(24/7)
- Fraud hotline, from abroad:+60-3-5891 4744(24/7)
App or online: Kill Switch: turn off Maybank2u access at once in Maybank2u web or the MAE app, then call the fraud hotline
CIMB Bank
Bank- Scams and suspicious activity:+603 6204 7788(24/7)
- Premier credit card centre:+603 6204 7799(24/7)
Report phishing: [email protected]
Public Bank
Bank- Cyber fraud line:603-2177 3555(24/7)
- Lost Mastercard or Visa credit card:03-2176 8555(24/7)
- Lost ATM card, PBe online banking help:03-2170 8000
App or online: Kill Switch (turns off PBe access, cards and accounts): https://www.pbebank.com/en/digital-banking/kill-switch/ . Report the fraud: https://apply.pbebank.com/ReportFraudScam
Email: [email protected]
RHB Bank
Bank- Customer contact centre:603-9206 8118(24/7)
App or online: RHB Mobile Banking: Settings › Live Chat (9am–9pm daily)
Email: [email protected]
Touch 'n Go eWallet (TNG Digital)
Wallet- Careline: press * for fraud:+603-5022 3888(Fraud: any time; other enquiries 7am–10pm)
App or online: In the app: file an Unauthorised Transaction Report (investigated within 14 days)
If your bank won’t help
National Scam Response Centre (NSRC), call 997
Banks, police, regulators and telcos work together to trace and freeze money sent to scammers.
Call within 24 hours of the scam, between 8am and 8pm (including weekends and public holidays), and make a police report too.
Official websiteBNMLINK (Bank Negara Malaysia)
The central bank's complaint channel if your bank's reply is unsatisfactory.
Complain to your bank first. Then call 1-300-88-5465 (Mon–Fri 9am–5pm), or 603-2174 1717 from abroad, or use the e-LINK form at https://bnmlink.bnm.gov.my.
Official websiteFinancial Markets Ombudsman Service (FMOS)
Free, independent dispute resolution with banks and e-money issuers.
File within 6 months of the bank's final decision: call 03-2272 2811 or use https://complaint.fmos.org.my.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Malaysia lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam in Malaysia (Call 997 and Recover Your Money).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.