Maybank Fraud: How to Report It and Stop the Money
If money left your Maybank account without your permission, or you paid a scammer, contact Maybank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Maybank’s official line below, or use help inside the official Maybank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Maybank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Malaysia, and keep screenshots of every message and payment.
Official Maybank fraud contacts
Maybank (Maybank2u / MAE)
Bank- Fraud hotline:03-5891 4744(24/7)
- Fraud hotline, from abroad:+60-3-5891 4744(24/7)
App or online: Kill Switch: turn off Maybank2u access at once in Maybank2u web or the MAE app, then call the fraud hotline
Know this about Malaysia
- Touch 'n Go eWallet says it never sends links by SMS: treat any such message as a scam.
If Maybank won’t help
National Scam Response Centre (NSRC), call 997
Banks, police, regulators and telcos work together to trace and freeze money sent to scammers.
Call within 24 hours of the scam, between 8am and 8pm (including weekends and public holidays), and make a police report too.
Official websiteBNMLINK (Bank Negara Malaysia)
The central bank's complaint channel if your bank's reply is unsatisfactory.
Complain to your bank first. Then call 1-300-88-5465 (Mon–Fri 9am–5pm), or 603-2174 1717 from abroad, or use the e-LINK form at https://bnmlink.bnm.gov.my.
Official websiteFinancial Markets Ombudsman Service (FMOS)
Free, independent dispute resolution with banks and e-money issuers.
File within 6 months of the bank's final decision: call 03-2272 2811 or use https://complaint.fmos.org.my.
Official websiteReport it to the police too
Cybercrime agencies in Malaysia lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam in Malaysia (Call 997 and Recover Your Money).
Common questions about Maybank fraud
- What is the Maybank fraud helpline number?
- Maybank lists these numbers on its own website: Fraud hotline: 03-5891 4744 (24/7); Fraud hotline, from abroad: +60-3-5891 4744 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Maybank?
- Call Maybank's official line, or report it in the app or online: Kill Switch: turn off Maybank2u access at once in Maybank2u web or the MAE app, then call the fraud hotline. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Maybank will not help or refund me?
- In Malaysia you can complain to National Scam Response Centre (NSRC), call 997, BNMLINK (Bank Negara Malaysia), Financial Markets Ombudsman Service (FMOS). Details of what each one handles are on this page.
Other providers in Malaysia
These contacts were read on Maybank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Maybank and cannot recover money. All Malaysia providers are in Bank Fraud Help: Malaysia.