Standard Lesotho Bank Fraud: How to Report It and Stop the Money
If money left your Standard Lesotho Bank account without your permission, or you paid a scammer, contact Standard Lesotho Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Standard Lesotho Bank’s official line below, or use help inside the official Standard Lesotho Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Standard Lesotho Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Lesotho, and keep screenshots of every message and payment.
Official Standard Lesotho Bank fraud contacts
Standard Lesotho Bank
Bank- Fraud line (report a new fraud):+266 8002 2221
- Customer care:+266 2221 2221
Email: [email protected]
If Standard Lesotho Bank won’t help
Central Bank of Lesotho: complaints
Complaints against licensed financial providers, including banks, that gave an unsatisfactory answer or did not resolve the complaint within 30 days.
Send a signed complaint letter with the provider's complaint reference number and reply to [email protected], or deliver it in person.
Official websiteLesotho Communications Authority (LCA)
Complaints about a mobile network that the operator did not resolve.
Call toll-free 101 or email [email protected], with your complaint reference number.
Official websiteReport it to the police too
Cybercrime agencies in Lesotho lists who to report to.
Common questions about Standard Lesotho Bank fraud
- What is the Standard Lesotho Bank fraud helpline number?
- Standard Lesotho Bank lists these numbers on its own website: Fraud line (report a new fraud): +266 8002 2221; Customer care: +266 2221 2221. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Standard Lesotho Bank?
- Call Standard Lesotho Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Standard Lesotho Bank will not help or refund me?
- In Lesotho you can complain to Central Bank of Lesotho: complaints, Lesotho Communications Authority (LCA). Details of what each one handles are on this page.
Other providers in Lesotho
These contacts were read on Standard Lesotho Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Standard Lesotho Bank and cannot recover money. All Lesotho providers are in Bank Fraud Help: Lesotho.