What is the FNB Lesotho fraud helpline number?

FNB Lesotho lists these numbers on its own website: Fraud line (card fraud and disputes): +266 8002 2362 (24/7); Card cancellations: +266 2224 1000. Always dial the number printed on your card or shown in the official app if you are unsure.

How do I report fraud to FNB Lesotho?

Call FNB Lesotho's official line, or report it in the app or online: Use 'Report fraud' in the FNB Security Centre online. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

What if FNB Lesotho will not help or refund me?

In Lesotho you can complain to Central Bank of Lesotho: complaints, Lesotho Communications Authority (LCA). Details of what each one handles are on this page.

Bank Fraud Help · Lesotho

FNB Lesotho Fraud: How to Report It and Stop the Money

If money left your FNB Lesotho account without your permission, or you paid a scammer, contact FNB Lesotho straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call FNB Lesotho’s official line below, or use help inside the official FNB Lesotho app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. FNB Lesotho will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in Lesotho, and keep screenshots of every message and payment.

Official FNB Lesotho fraud contacts

FNB Lesotho

Bank

Fraud line (card fraud and disputes):+266 8002 2362(24/7)
Card cancellations:+266 2224 1000

App or online: Use 'Report fraud' in the FNB Security Centre online

Source: FNB Lesotho official page

If FNB Lesotho won’t help

Central Bank of Lesotho: complaints

Complaints against licensed financial providers, including banks, that gave an unsatisfactory answer or did not resolve the complaint within 30 days.

Send a signed complaint letter with the provider's complaint reference number and reply to [email protected], or deliver it in person.

Official website

Lesotho Communications Authority (LCA)

Complaints about a mobile network that the operator did not resolve.

Call toll-free 101 or email [email protected], with your complaint reference number.

Official website

Report it to the police too

Cybercrime agencies in Lesotho lists who to report to.

Common questions about FNB Lesotho fraud

What is the FNB Lesotho fraud helpline number?: FNB Lesotho lists these numbers on its own website: Fraud line (card fraud and disputes): +266 8002 2362 (24/7); Card cancellations: +266 2224 1000. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to FNB Lesotho?: Call FNB Lesotho's official line, or report it in the app or online: Use 'Report fraud' in the FNB Security Centre online. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if FNB Lesotho will not help or refund me?: In Lesotho you can complain to Central Bank of Lesotho: complaints, Lesotho Communications Authority (LCA). Details of what each one handles are on this page.

Other providers in Lesotho

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These contacts were read on FNB Lesotho’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not FNB Lesotho and cannot recover money. All Lesotho providers are in Bank Fraud Help: Lesotho.