Bank Fraud Help · Laos
BCEL Fraud: How to Report It and Stop the Money
If money left your BCEL account without your permission, or you paid a scammer, contact BCEL straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BCEL’s official line below, or use help inside the official BCEL app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BCEL will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Laos, and keep screenshots of every message and payment.
Official BCEL fraud contacts
BCEL (Banque pour le Commerce Exterieur Lao, BCEL One)
Bank- Short number:1555
- Head office:+856 21 213200
Email: [email protected]
Know this about Laos
- None of these banks publishes a dedicated fraud line: call the bank and ask them to block your card or account.
Report it to the police too
Cybercrime agencies in Laos lists who to report to.
Common questions about BCEL fraud
- What is the BCEL fraud helpline number?
- BCEL lists these numbers on its own website: Short number: 1555; Head office: +856 21 213200. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BCEL?
- Call BCEL's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Laos
Lao Development BankAgricultural Promotion BankJoint Development Bank
These contacts were read on BCEL’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BCEL and cannot recover money. All Laos providers are in Bank Fraud Help: Laos.