What is the KCB Bank Kenya fraud helpline number?

KCB Bank Kenya lists these numbers on its own website: Contact centre: +254 711 087 000; Card support: +254 711 087 222; Contact centre: +254 732 187 000; Contact centre: +254 20 228 7001; WhatsApp: +254 711 087 087. Always dial the number printed on your card or shown in the official app if you are unsure.

How do I report fraud to KCB Bank Kenya?

Call KCB Bank Kenya's official line, or report it by email: contactcentre@kcbgroup.com. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

What if KCB Bank Kenya will not help or refund me?

In Kenya you can complain to Central Bank of Kenya: complaint about a licensed bank. Details of what each one handles are on this page.

Bank Fraud Help · Kenya

KCB Bank Kenya Fraud: How to Report It and Stop the Money

If money left your KCB Bank Kenya account without your permission, or you paid a scammer, contact KCB Bank Kenya straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call KCB Bank Kenya’s official line below, or use help inside the official KCB Bank Kenya app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. KCB Bank Kenya will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in Kenya, and keep screenshots of every message and payment.

Official KCB Bank Kenya fraud contacts

KCB Bank Kenya

Bank

Contact centre:+254 711 087 000
Card support:+254 711 087 222
Contact centre:+254 732 187 000
Contact centre:+254 20 228 7001
WhatsApp:+254 711 087 087

Email: [email protected]

Source: KCB Bank Kenya official page

Know this about Kenya

M-PESA reversals only work for Safaricom-to-Safaricom transfers: forward the original M-PESA message to 456 within 24 hours.
If someone calls saying they sent you money by mistake, don't send it back yourself. Tell them to request a reversal through Safaricom.

If KCB Bank Kenya won’t help

Central Bank of Kenya: complaint about a licensed bank

Unresolved complaints against a bank, including fraud-related service failures, after the bank has responded.

Official website

Your rights as a KCB Bank Kenya customer in Kenya

CBK Prudential Guideline CBK/PG/22 on Consumer Protection. Banks must have a documented complaints procedure. The Central Bank of Kenya's guide cites acknowledgement within 48 hours and resolution within 7 days. Source

Report it to the police too

Cybercrime agencies in Kenya lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Kenya (and Recover Your Money).

Common questions about KCB Bank Kenya fraud

What is the KCB Bank Kenya fraud helpline number?: KCB Bank Kenya lists these numbers on its own website: Contact centre: +254 711 087 000; Card support: +254 711 087 222; Contact centre: +254 732 187 000; Contact centre: +254 20 228 7001; WhatsApp: +254 711 087 087. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to KCB Bank Kenya?: Call KCB Bank Kenya's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if KCB Bank Kenya will not help or refund me?: In Kenya you can complain to Central Bank of Kenya: complaint about a licensed bank. Details of what each one handles are on this page.

Other providers in Kenya

Co-operative Bank of Kenya Airtel Money Kenya Safaricom M-PESA

These contacts were read on KCB Bank Kenya’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not KCB Bank Kenya and cannot recover money. All Kenya providers are in Bank Fraud Help: Kenya.