Airtel Money Kenya Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Airtel Money Kenya, or money left your Airtel Money Kenya account without your permission, contact Airtel Money Kenya straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Airtel Money Kenya’s official line below, or use help inside the official Airtel Money Kenya app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Airtel Money Kenya will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Kenya, and keep screenshots of every message and payment.
Official Airtel Money Kenya fraud contacts
Airtel Money Kenya
Mobile money- Customer care (from an Airtel prepaid line):100
- Customer care (from an Airtel postpaid line):200
- From other networks (charged):0733 100 100
- From abroad:+254 733 100 100
Email: [email protected]
Know this about Kenya
- M-PESA reversals only work for Safaricom-to-Safaricom transfers: forward the original M-PESA message to 456 within 24 hours.
- If someone calls saying they sent you money by mistake, don't send it back yourself. Tell them to request a reversal through Safaricom.
If Airtel Money Kenya won’t help
Central Bank of Kenya: complaint about a licensed bank
Unresolved complaints against a bank, including fraud-related service failures, after the bank has responded.
Official websiteReport it to the police too
Cybercrime agencies in Kenya lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Kenya (and Recover Your Money).
Other wallets in Kenya
These contacts were read on Airtel Money Kenya’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Kenya are in Bank Fraud Help: Kenya, and every wallet is in Mobile Wallet Fraud Help.