Co-operative Bank of Kenya Fraud: How to Report It and Stop the Money
If money left your Co-operative Bank of Kenya account without your permission, or you paid a scammer, contact Co-operative Bank of Kenya straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Co-operative Bank of Kenya’s official line below, or use help inside the official Co-operative Bank of Kenya app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Co-operative Bank of Kenya will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Kenya, and keep screenshots of every message and payment.
Official Co-operative Bank of Kenya fraud contacts
Co-operative Bank of Kenya
Bank- Call centre:020 277 6000
- Call centre:0703 027 000
- WhatsApp:+254 736 690 101
Email: [email protected]
Know this about Kenya
- M-PESA reversals only work for Safaricom-to-Safaricom transfers: forward the original M-PESA message to 456 within 24 hours.
- If someone calls saying they sent you money by mistake, don't send it back yourself. Tell them to request a reversal through Safaricom.
If Co-operative Bank of Kenya won’t help
Central Bank of Kenya: complaint about a licensed bank
Unresolved complaints against a bank, including fraud-related service failures, after the bank has responded.
Official websiteYour rights as a Co-operative Bank of Kenya customer in Kenya
- CBK Prudential Guideline CBK/PG/22 on Consumer Protection. Banks must have a documented complaints procedure. The Central Bank of Kenya's guide cites acknowledgement within 48 hours and resolution within 7 days. Source
Report it to the police too
Cybercrime agencies in Kenya lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in Kenya (and Recover Your Money).
Common questions about Co-operative Bank of Kenya fraud
- What is the Co-operative Bank of Kenya fraud helpline number?
- Co-operative Bank of Kenya lists these numbers on its own website: Call centre: 020 277 6000; Call centre: 0703 027 000; WhatsApp: +254 736 690 101. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Co-operative Bank of Kenya?
- Call Co-operative Bank of Kenya's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Co-operative Bank of Kenya will not help or refund me?
- In Kenya you can complain to Central Bank of Kenya: complaint about a licensed bank. Details of what each one handles are on this page.
Other providers in Kenya
These contacts were read on Co-operative Bank of Kenya’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Co-operative Bank of Kenya and cannot recover money. All Kenya providers are in Bank Fraud Help: Kenya.