Kaspi.kz Fraud: How to Report It and Stop the Money
If money left your Kaspi.kz account without your permission, or you paid a scammer, contact Kaspi.kz straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Kaspi.kz’s official line below, or use help inside the official Kaspi.kz app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Kaspi.kz will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Kazakhstan, and keep screenshots of every message and payment.
Official Kaspi.kz fraud contacts
Kaspi.kz (Kaspi Bank)
Bank- Kaspi.kz (free from a mobile in Kazakhstan):9999
- From abroad, if you have no internet:+7 (727) 258 59 89
App or online: Kaspi.kz app: Мой Банк › Kaspi Gold › Заблокировать карту (Block card). Lost phone: chat with Kaspi Guide or call the number above, and ask your mobile operator to block the SIM.
Know this about Kazakhstan
- Kazakh banks must block app access on phones running remote-control apps such as AnyDesk or TeamViewer. Never install one because a caller asks you to.
If Kaspi.kz won’t help
Agency for Regulation and Development of the Financial Market (ARDFM)
The financial regulator: it reviews complaints from consumers about banks.
Official websiteReport it to the police too
Cybercrime agencies in Kazakhstan lists who to report to.
Common questions about Kaspi.kz fraud
- What is the Kaspi.kz fraud helpline number?
- Kaspi.kz lists these numbers on its own website: Kaspi.kz (free from a mobile in Kazakhstan): 9999; From abroad, if you have no internet: +7 (727) 258 59 89. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Kaspi.kz?
- Call Kaspi.kz's official line, or report it in the app or online: Kaspi.kz app: Мой Банк › Kaspi Gold › Заблокировать карту (Block card). Lost phone: chat with Kaspi Guide or call the number above, and ask your mobile operator to block the SIM.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Kaspi.kz will not help or refund me?
- In Kazakhstan you can complain to Agency for Regulation and Development of the Financial Market (ARDFM). Details of what each one handles are on this page.
Other providers in Kazakhstan
These contacts were read on Kaspi.kz’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Kaspi.kz and cannot recover money. All Kazakhstan providers are in Bank Fraud Help: Kazakhstan.