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Bank Fraud Help · Kazakhstan

Halyk Bank Fraud: How to Report It and Stop the Money

If money left your Halyk Bank account without your permission, or you paid a scammer, contact Halyk Bank straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call Halyk Bank’s official line below, or use help inside the official Halyk Bank app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. Halyk Bank will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Kazakhstan, and keep screenshots of every message and payment.

Official Halyk Bank fraud contacts

Halyk Bank

Bank

App or online: Halyk app: select the card › Settings › Temporary blocking

Email: [email protected]

Know this about Kazakhstan

  • Kazakh banks must block app access on phones running remote-control apps such as AnyDesk or TeamViewer. Never install one because a caller asks you to.

If Halyk Bank won’t help

Agency for Regulation and Development of the Financial Market (ARDFM)

The financial regulator: it reviews complaints from consumers about banks.

Official website

Report it to the police too

Cybercrime agencies in Kazakhstan lists who to report to.

Common questions about Halyk Bank fraud

What is the Halyk Bank fraud helpline number?
Halyk Bank lists these numbers on its own website: Block a lost card or report a suspicious call: 7111; WhatsApp: +7 701 512 8000. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Halyk Bank?
Call Halyk Bank's official line, or report it in the app or online: Halyk app: select the card › Settings › Temporary blocking, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Halyk Bank will not help or refund me?
In Kazakhstan you can complain to Agency for Regulation and Development of the Financial Market (ARDFM). Details of what each one handles are on this page.

Other providers in Kazakhstan

Kaspi.kz

These contacts were read on Halyk Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Halyk Bank and cannot recover money. All Kazakhstan providers are in Bank Fraud Help: Kazakhstan.