Israel: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Israel.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Israel.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Israel
- We could not verify PayBox's contact details. Use the support option inside the PayBox app.
Bank and payment fraud lines
Bank Leumi
Bank- Fraud line:*5946(24/7, including Shabbat and holidays)
- Lost or stolen card:*5523(Sun–Thu 8:30am–9pm (automated line 24/7))
- Lost or stolen card:03-954-5523(Sun–Thu 8:30am–9pm (automated line 24/7))
- Customer care:*5522(Sun–Thu all day; Fri until 1pm; Sat after Shabbat ends)
- Customer care:03-954-5522(Sun–Thu all day; Fri until 1pm; Sat after Shabbat ends)
- From abroad:+972-3-954-5522(Sun–Thu all day; Fri until 1pm; Sat after Shabbat ends)
App or online: Report unusual activity online: https://www.leumi.co.il/he/Articles/Report_UnusualActivity
Email: [email protected]
Bank Hapoalim
BankApp or online: Written fraud report form: https://www.bankhapoalim.co.il/forms/he/data-security-and-digital-scams/report
Israel Discount Bank
Bank- Fraud line:076-805-0010(24/7, including holidays)
- Customer care (Discount 360):*6111
- Customer care (Discount 360):03-943-9191
Mizrahi-Tefahot Bank
Bank- Fraud or phishing (press 6):*8860(24/7)
- Customer care:076-804-8860(Sun–Thu 8am–8pm, Fri 8am–1pm)
- From abroad:+972-76-804-8860(Sun–Thu 8am–8pm, Fri 8am–1pm)
Email: [email protected]
Bit (Bank Hapoalim payment app)
Wallet- Bit support, including scam reports:*6428(Sun–Thu 9am–5pm, Fri and holiday eves 8:30am–12:30pm)
- Bit support:076-801-2414(Sun–Thu 9am–5pm, Fri and holiday eves 8:30am–12:30pm)
App or online: In the Bit app: contact support.
Not listed here
We could not confirm contact details on the official website of: PayBox. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Your bank's Public Inquiries Commissioner
A second-level complaint inside your bank when its normal service has not solved the problem. Leumi 076-885-7011, Hapoalim 03-567-3697, Discount 076-805-6566, Mizrahi-Tefahot 076-817-0017.
Contact the bank's regular service first. The Commissioner handles complaints, not account actions such as blocking a card. If you disagree with the decision, you can appeal to the Bank of Israel.
Official websiteYour rights
- Time limit for a bank to answer a complaint. Under Bank of Israel instructions, a bank's Public Inquiries Commissioner has up to 45 days to answer your complaint. Source
- Appeal to the Bank of Israel. If you disagree with the Commissioner's decision, you can take the complaint to the Bank of Israel's public inquiries unit. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Israel lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Israel (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.