Bit Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Bit, or money left your Bit account without your permission, contact Bit straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Bit’s official line below, or use help inside the official Bit app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Bit will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Israel, and keep screenshots of every message and payment.
Official Bit fraud contacts
Bit (Bank Hapoalim payment app)
Wallet- Bit support, including scam reports:*6428(Sun–Thu 9am–5pm, Fri and holiday eves 8:30am–12:30pm)
- Bit support:076-801-2414(Sun–Thu 9am–5pm, Fri and holiday eves 8:30am–12:30pm)
App or online: In the Bit app: contact support.
Know this about Israel
- We could not verify PayBox's contact details. Use the support option inside the PayBox app.
If Bit won’t help
Your bank's Public Inquiries Commissioner
A second-level complaint inside your bank when its normal service has not solved the problem. Leumi 076-885-7011, Hapoalim 03-567-3697, Discount 076-805-6566, Mizrahi-Tefahot 076-817-0017.
Contact the bank's regular service first. The Commissioner handles complaints, not account actions such as blocking a card. If you disagree with the decision, you can appeal to the Bank of Israel.
Official websiteReport it to the police too
Cybercrime agencies in Israel lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Israel (and Get Your Money Back).
These contacts were read on Bit’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Israel are in Bank Fraud Help: Israel, and every wallet is in Mobile Wallet Fraud Help.