Bank Mandiri Fraud: How to Report It and Stop the Money
If money left your Bank Mandiri account without your permission, or you paid a scammer, contact Bank Mandiri straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank Mandiri’s official line below, or use help inside the official Bank Mandiri app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank Mandiri will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Indonesia, and keep screenshots of every message and payment.
Official Bank Mandiri fraud contacts
Bank Mandiri
Bank- Mandiri Call:14000
- From abroad:+62-21-52997777
- WhatsApp (MITA):+62 811 8414000
App or online: Contact page form: choose "Blokir Kartu Kredit/CC" or "Blokir Kartu Debit/ATM Luar Negeri"
Email: [email protected]
If Bank Mandiri won’t help
Bank Indonesia Contact Center (BICARA)
Bank Indonesia regulates payment systems and e-wallets and takes consumer enquiries and complaints.
Phone 131, or 1500131 from abroad; email [email protected]; chatbot LISA on 081 131 131 131.
Official websiteReport it to the police too
Cybercrime agencies in Indonesia lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam in Indonesia (and Recover Your Money).
Common questions about Bank Mandiri fraud
- What is the Bank Mandiri fraud helpline number?
- Bank Mandiri lists these numbers on its own website: Mandiri Call: 14000; From abroad: +62-21-52997777; WhatsApp (MITA): +62 811 8414000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank Mandiri?
- Call Bank Mandiri's official line, or report it in the app or online: Contact page form: choose "Blokir Kartu Kredit/CC" or "Blokir Kartu Debit/ATM Luar Negeri", or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank Mandiri will not help or refund me?
- In Indonesia you can complain to Bank Indonesia Contact Center (BICARA). Details of what each one handles are on this page.
Other providers in Indonesia
These contacts were read on Bank Mandiri’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank Mandiri and cannot recover money. All Indonesia providers are in Bank Fraud Help: Indonesia.