GoPay Fraud: How to Report It and Stop the Money
If you sent money to a scammer through GoPay, or money left your GoPay account without your permission, contact GoPay straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call GoPay’s official line below, or use help inside the official GoPay app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. GoPay will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Indonesia, and keep screenshots of every message and payment.
Official GoPay fraud contacts
GoPay (PT Dompet Anak Bangsa)
Wallet- Call centre:1500729
App or online: In the app: Help
Email: [email protected]
If GoPay won’t help
Bank Indonesia Contact Center (BICARA)
Bank Indonesia regulates payment systems and e-wallets and takes consumer enquiries and complaints.
Phone 131, or 1500131 from abroad; email [email protected]; chatbot LISA on 081 131 131 131.
Official websiteReport it to the police too
Cybercrime agencies in Indonesia lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam in Indonesia (and Recover Your Money).
Other wallets in Indonesia
These contacts were read on GoPay’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Indonesia are in Bank Fraud Help: Indonesia, and every wallet is in Mobile Wallet Fraud Help.