Indonesia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Indonesia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Indonesia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Bank Rakyat Indonesia (BRI)
Bank- Contact BRI:1500017
- WhatsApp (Sabrina):08121214017
App or online: Block your card yourself: BRImo › Layanan Nasabah › Layanan Lain › Disable/Enable Kartu
Bank Mandiri
Bank- Mandiri Call:14000
- From abroad:+62-21-52997777
- WhatsApp (MITA):+62 811 8414000
App or online: Contact page form: choose "Blokir Kartu Kredit/CC" or "Blokir Kartu Debit/ATM Luar Negeri"
Email: [email protected]
Bank Central Asia (BCA)
Bank- Halo BCA:1500888
- Halo BCA (mobile number):+62 811 1500 998
Email: [email protected]
GoPay (PT Dompet Anak Bangsa)
Wallet- Call centre:1500729
App or online: In the app: Help
Email: [email protected]
OVO
Wallet- Call centre:1 500 696
App or online: Help Center: https://www.ovo.id/helpcenter
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Bank Negara Indonesia (BNI), DANA. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Bank Indonesia Contact Center (BICARA)
Bank Indonesia regulates payment systems and e-wallets and takes consumer enquiries and complaints.
Phone 131, or 1500131 from abroad; email [email protected]; chatbot LISA on 081 131 131 131.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Indonesia lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam in Indonesia (and Recover Your Money).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.