Banpaís Fraud: How to Report It and Stop the Money
If money left your Banpaís account without your permission, or you paid a scammer, contact Banpaís straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banpaís’s official line below, or use help inside the official Banpaís app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banpaís will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Honduras, and keep screenshots of every message and payment.
Official Banpaís fraud contacts
Banpaís
BankEmail: [email protected]
If Banpaís won’t help
CNBS (Comisión Nacional de Bancos y Seguros): claims system
Escalate a claim if your bank rejected it or did not answer in time.
First file at your bank's claims desk using the 'Hoja de Reclamación' and keep the stamped copy. If there is no written answer within 10 business days, or you disagree with it, file with CNBS online; phone +504 2290 4500 (ext. 1610 to 1613), email [email protected], Mon–Fri 9am–5pm.
Official websiteYour rights as a Banpaís customer in Honduras
- Bank response deadline. Your bank must answer a claim within 10 business days. If it does not, or you disagree with the answer, you can take the claim to the CNBS. Source
Report it to the police too
Cybercrime agencies in Honduras lists who to report to.
Common questions about Banpaís fraud
- What is the Banpaís fraud helpline number?
- Banpaís lists these numbers on its own website: Phone: 2566-2020; Phone: 2545-1212. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banpaís?
- Call Banpaís's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Banpaís will not help or refund me?
- In Honduras you can complain to CNBS (Comisión Nacional de Bancos y Seguros): claims system. Details of what each one handles are on this page.
Other providers in Honduras
These contacts were read on Banpaís’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banpaís and cannot recover money. All Honduras providers are in Bank Fraud Help: Honduras.