Honduras: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Honduras.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Honduras.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Banco Atlántida
Bank- Lost or stolen card (call centre):2280-1010(Daily 7am–9pm)
- WhatsApp:2280-1010(24/7)
- Mastercard, from the US and Canada:1-800-307-7309
- Mastercard, from other countries:1-636-722-7111
- Visa, from the US and Canada:1-800-396-9665
- Visa, from other countries:1-303-967-1098
Banpaís
BankEmail: [email protected]
Not listed here
We could not confirm contact details on the official website of: Banco Ficohsa Honduras, BAC Honduras. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
CNBS (Comisión Nacional de Bancos y Seguros): claims system
Escalate a claim if your bank rejected it or did not answer in time.
First file at your bank's claims desk using the 'Hoja de Reclamación' and keep the stamped copy. If there is no written answer within 10 business days, or you disagree with it, file with CNBS online; phone +504 2290 4500 (ext. 1610 to 1613), email [email protected], Mon–Fri 9am–5pm.
Official websiteYour rights
- Bank response deadline. Your bank must answer a claim within 10 business days. If it does not, or you disagree with the answer, you can take the claim to the CNBS. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Honduras.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.