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Bank Fraud Help · Honduras

Banco Atlántida Fraud: How to Report It and Stop the Money

If money left your Banco Atlántida account without your permission, or you paid a scammer, contact Banco Atlántida straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call Banco Atlántida’s official line below, or use help inside the official Banco Atlántida app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. Banco Atlántida will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Honduras, and keep screenshots of every message and payment.

Official Banco Atlántida fraud contacts

Banco Atlántida

Bank
Source: Banco Atlántida official page

If Banco Atlántida won’t help

CNBS (Comisión Nacional de Bancos y Seguros): claims system

Escalate a claim if your bank rejected it or did not answer in time.

First file at your bank's claims desk using the 'Hoja de Reclamación' and keep the stamped copy. If there is no written answer within 10 business days, or you disagree with it, file with CNBS online; phone +504 2290 4500 (ext. 1610 to 1613), email [email protected], Mon–Fri 9am–5pm.

Official website

Your rights as a Banco Atlántida customer in Honduras

  • Bank response deadline. Your bank must answer a claim within 10 business days. If it does not, or you disagree with the answer, you can take the claim to the CNBS. Source

Report it to the police too

Cybercrime agencies in Honduras lists who to report to.

Common questions about Banco Atlántida fraud

What is the Banco Atlántida fraud helpline number?
Banco Atlántida lists these numbers on its own website: Lost or stolen card (call centre): 2280-1010 (Daily 7am–9pm); WhatsApp: 2280-1010 (24/7); Mastercard, from the US and Canada: 1-800-307-7309; Mastercard, from other countries: 1-636-722-7111; Visa, from the US and Canada: 1-800-396-9665; Visa, from other countries: 1-303-967-1098. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Banco Atlántida?
Call Banco Atlántida's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Banco Atlántida will not help or refund me?
In Honduras you can complain to CNBS (Comisión Nacional de Bancos y Seguros): claims system. Details of what each one handles are on this page.

Other providers in Honduras

Banpaís

These contacts were read on Banco Atlántida’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Atlántida and cannot recover money. All Honduras providers are in Bank Fraud Help: Honduras.