Bank Fraud Help · Guatemala
Banrural Fraud: How to Report It and Stop the Money
If money left your Banrural account without your permission, or you paid a scammer, contact Banrural straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banrural’s official line below, or use help inside the official Banrural app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banrural will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Guatemala, and keep screenshots of every message and payment.
Official Banrural fraud contacts
Banrural
Bank- Block credit card (then option 2):1720(24/7)
- Block debit card (then option 1):1720(Daily 8am–11:59pm)
- Block accounts (then option 0):1720(Daily 8am–10pm)
- Credit card call centre:2326-6810(24/7)
- Call centre:2308-3000(Daily 8am–10pm)
Report it to the police too
Cybercrime agencies in Guatemala lists who to report to.
Common questions about Banrural fraud
- What is the Banrural fraud helpline number?
- Banrural lists these numbers on its own website: Block credit card (then option 2): 1720 (24/7); Block debit card (then option 1): 1720 (Daily 8am–11:59pm); Block accounts (then option 0): 1720 (Daily 8am–10pm); Credit card call centre: 2326-6810 (24/7); Call centre: 2308-3000 (Daily 8am–10pm). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banrural?
- Call Banrural's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Guatemala
These contacts were read on Banrural’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banrural and cannot recover money. All Guatemala providers are in Bank Fraud Help: Guatemala.