Bank Fraud Help · Guatemala
Banco Industrial Fraud: How to Report It and Stop the Money
If money left your Banco Industrial account without your permission, or you paid a scammer, contact Banco Industrial straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banco Industrial’s official line below, or use help inside the official Banco Industrial app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banco Industrial will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Guatemala, and keep screenshots of every message and payment.
Official Banco Industrial fraud contacts
Banco Industrial (Bi)
BankReport it to the police too
Cybercrime agencies in Guatemala lists who to report to.
Common questions about Banco Industrial fraud
- What is the Banco Industrial fraud helpline number?
- Banco Industrial lists these numbers on its own website: Customer service (short number): 1717; Customer service: 2411-6000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banco Industrial?
- Call Banco Industrial's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Guatemala
These contacts were read on Banco Industrial’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Industrial and cannot recover money. All Guatemala providers are in Bank Fraud Help: Guatemala.