National Bank of Greece Fraud: How to Report It and Stop the Money
If money left your National Bank of Greece account without your permission, or you paid a scammer, contact National Bank of Greece straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call National Bank of Greece’s official line below, or use help inside the official National Bank of Greece app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. National Bank of Greece will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Greece, and keep screenshots of every message and payment.
Official National Bank of Greece fraud contacts
National Bank of Greece (NBG)
Bank- Fraud and lost or stolen card (say 'fraud'):+30 210 48 48 484(24/7 for fraud and lost cards)
App or online: Digital Banking: freeze the card or report it lost or stolen. Use 'Block user' to lock Internet Banking.
Your rights as a National Bank of Greece customer in Greece
- EU payment services rules (PSD2). Greece is in the EU, so the EU rules on unauthorised payments apply. The EU's official guide explains your refund rights. Source
Report it to the police too
Cybercrime agencies in Greece lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Greece (2026).
Common questions about National Bank of Greece fraud
- What is the National Bank of Greece fraud helpline number?
- National Bank of Greece lists these numbers on its own website: Fraud and lost or stolen card (say 'fraud'): +30 210 48 48 484 (24/7 for fraud and lost cards). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to National Bank of Greece?
- Call National Bank of Greece's official line, or report it in the app or online: Digital Banking: freeze the card or report it lost or stolen. Use 'Block user' to lock Internet Banking.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Greece
These contacts were read on National Bank of Greece’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not National Bank of Greece and cannot recover money. All Greece providers are in Bank Fraud Help: Greece.