Alpha Bank Fraud: How to Report It and Stop the Money
If money left your Alpha Bank account without your permission, or you paid a scammer, contact Alpha Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Alpha Bank’s official line below, or use help inside the official Alpha Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Alpha Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Greece, and keep screenshots of every message and payment.
Official Alpha Bank fraud contacts
Alpha Bank
Bank- Lost or stolen card, dispute a transaction:+30 210 326 0000(24/7 for lost cards)
App or online: myAlpha Mobile: Cards › choose card › Settings › Stolen/Lost card. A temporary block is also possible.
Email: [email protected]
Your rights as a Alpha Bank customer in Greece
- EU payment services rules (PSD2). Greece is in the EU, so the EU rules on unauthorised payments apply. The EU's official guide explains your refund rights. Source
Report it to the police too
Cybercrime agencies in Greece lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Greece (2026).
Common questions about Alpha Bank fraud
- What is the Alpha Bank fraud helpline number?
- Alpha Bank lists these numbers on its own website: Lost or stolen card, dispute a transaction: +30 210 326 0000 (24/7 for lost cards). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Alpha Bank?
- Call Alpha Bank's official line, or report it in the app or online: myAlpha Mobile: Cards › choose card › Settings › Stolen/Lost card. A temporary block is also possible., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Greece
These contacts were read on Alpha Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Alpha Bank and cannot recover money. All Greece providers are in Bank Fraud Help: Greece.