How to Report Cybercrime and Online Fraud in Greece (2026)
Scammed or hacked in Greece? Who to call (112, police 100), how to report to the Cyber Crime Directorate, and how to try to get your money back.
Greece is a sovereign European Union member state where a dedicated police unit, not a general hotline, handles most cybercrime: the Hellenic Police's Cyber Crime Directorate. If you are scammed or hacked in Greece, you report there or to your bank first, and separate agencies handle national cyber security, banking complaints and investment fraud. This guide shows you exactly who to contact, how to preserve evidence, and how to try to get your money back. Act fast: the sooner you tell your bank, the better your odds.
Primary sources: Hellenic Police: Cyber Crime Directorate · National Cybersecurity Authority · Bank of Greece · Hellenic Data Protection Authority
On this page
First: stop the loss
- Contact your bank or card issuer immediately. If you sent money or shared card details, call the number on your card or statement, report the fraud, and ask them to stop or recall the payment and freeze the account. For card payments, ask about a chargeback. Our chargeback guide explains how.
- Stop all contact with the scammer. Never send more money to "release" or "verify" funds, and never install remote-access software a caller asks for. That is the scam. Block the number, email and account.
- Secure your accounts by changing passwords, signing out other devices and turning on two-step verification. If you clicked a link, see what to do after clicking a phishing link.
- Keep evidence: emails, texts, payment references, names, numbers and account details.
Who to report to
- Emergency or a crime in progress: call 100 (or 112).
- Cybercrime, online fraud or hacking: report to the Hellenic Police's Cyber Crime Directorate (Δίωξη Ηλεκτρονικού Εγκλήματος) online through gov.gr, by calling the 11188 call centre, or on the duty line +30 210 645 9569 for urgent cases.
- National cyber security concerns: the National Cybersecurity Authority (cyber.gov.gr), set up under Law 5160/2024 implementing the EU's NIS2 directive, can be reached at [email protected].
- Banking complaints and payment-fraud warnings go to the Bank of Greece. Investment or brokerage fraud goes to the Hellenic Capital Market Commission (HCMC) instead. Keep the two separate.
Reporting does not by itself return your money, but it creates an official record and feeds local intelligence. Report even if you did not lose money, because the information still helps stop the next victim.
Getting your money back
Greece uses the euro. How you paid decides your options, and speed is everything.
| How you paid | What to do |
|---|---|
| Bank transfer | Call your bank within minutes to try to stop or recall the payment. Ask whether it will reimburse you, and claim. |
| Debit or credit card | Ask your card issuer for a chargeback and dispute the transaction in writing. Card payments carry the strongest protection. |
| Crypto, cash app or gift cards | Rarely recoverable. Report to the platform and the police at once, and beware "recovery agents" who contact you, that is usually a second scam. |
EU payment rules give banks strong obligations to investigate and refund transactions you did not authorise yourself, but that protection is weaker once you were tricked into authorising a payment personally. Do not assume an automatic refund. Report, claim from your bank, and escalate a refused claim through its complaints process.
Scams that hit Greece
The Cyber Crime Directorate and HCMC have repeatedly warned about:
- Caller-ID spoofing impersonating bank staff, where a scam call appears to come from your bank's real number to talk you through moving money "for your safety." The Hellenic Bank Association, an industry body rather than a regulator, has also issued warnings about this pattern.
- Unlicensed investment and brokerage schemes, promoted online and flagged in the HCMC's public warning lists, often promising unrealistic returns from firms with no Greek licence.
- Phishing emails and texts impersonating banks, couriers and government services. See how these messages are built in our explainer on how phishing works and how to stop it.
The law and your data
Greece's Penal Code criminalises unauthorised access to computer systems, alongside related offences for damaging or interfering with computer data. Your personal data is protected under the EU's General Data Protection Regulation, enforced in Greece by the Hellenic Data Protection Authority, which organisations must notify of a serious breach within 72 hours at [email protected].
FAQ
Is there an EU-wide body I should report to instead of a Greek one?
No. There is no single EU cybercrime reporting body for individuals. Report cybercrime to the Hellenic Police's Cyber Crime Directorate, and investment fraud to the HCMC.
My email or social media was hacked. Who do I tell?
Secure the account first: change the password, sign out other devices and turn on two-step verification. Report the incident to the Cyber Crime Directorate, especially if money, identity or business communications were affected.
I only got a suspicious message and lost nothing. Should I still report?
Yes. Reporting phishing attempts and scam calls to the Cyber Crime Directorate helps authorities track offenders and warn others, even without a financial loss.
Sources: Hellenic Police: Cyber Crime Directorate · National Cybersecurity Authority · Bank of Greece · Hellenic Capital Market Commission · Hellenic Data Protection Authority
If you have been targeted, you are not alone. See our country-by-country cybercrime help hub for step-by-step reporting and recovery guides.