Stanbic Bank Ghana Fraud: How to Report It and Stop the Money
If money left your Stanbic Bank Ghana account without your permission, or you paid a scammer, contact Stanbic Bank Ghana straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Stanbic Bank Ghana’s official line below, or use help inside the official Stanbic Bank Ghana app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Stanbic Bank Ghana will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ghana, and keep screenshots of every message and payment.
Official Stanbic Bank Ghana fraud contacts
Stanbic Bank Ghana
Bank- Online fraud line (block your online banking):0800 020 600
- Customer contact centre:0302 815 789(24/7)
- Toll-free from MTN:18080
- Toll-free from Telecel:080010009
If Stanbic Bank Ghana won’t help
Bank of Ghana: Complaints Office
Unresolved complaints against banks and other providers regulated by the Bank of Ghana, including mobile money.
Complain to the provider first. Then call or WhatsApp 0593974486, or email [email protected].
Official websiteYour rights as a Stanbic Bank Ghana customer in Ghana
- BoG Consumer Recourse Mechanism (2017). Providers must not charge you for handling a complaint. They must acknowledge it within 5 days and decide within 20 working days (extendable by 10), or refer it to the Bank of Ghana. Source
Report it to the police too
Cybercrime agencies in Ghana lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Ghana (and Get Your Money Back).
Common questions about Stanbic Bank Ghana fraud
- What is the Stanbic Bank Ghana fraud helpline number?
- Stanbic Bank Ghana lists these numbers on its own website: Online fraud line (block your online banking): 0800 020 600; Customer contact centre: 0302 815 789 (24/7); Toll-free from MTN: 18080; Toll-free from Telecel: 080010009. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Stanbic Bank Ghana?
- Call Stanbic Bank Ghana's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Stanbic Bank Ghana will not help or refund me?
- In Ghana you can complain to Bank of Ghana: Complaints Office. Details of what each one handles are on this page.
Other providers in Ghana
These contacts were read on Stanbic Bank Ghana’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Stanbic Bank Ghana and cannot recover money. All Ghana providers are in Bank Fraud Help: Ghana.