GCB Bank Fraud: How to Report It and Stop the Money
If money left your GCB Bank account without your permission, or you paid a scammer, contact GCB Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call GCB Bank’s official line below, or use help inside the official GCB Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. GCB Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ghana, and keep screenshots of every message and payment.
Official GCB Bank fraud contacts
GCB Bank
Bank- Hotline:0302 634 922
- Toll-free:0800 422 422
Email: [email protected]
If GCB Bank won’t help
Bank of Ghana: Complaints Office
Unresolved complaints against banks and other providers regulated by the Bank of Ghana, including mobile money.
Complain to the provider first. Then call or WhatsApp 0593974486, or email [email protected].
Official websiteYour rights as a GCB Bank customer in Ghana
- BoG Consumer Recourse Mechanism (2017). Providers must not charge you for handling a complaint. They must acknowledge it within 5 days and decide within 20 working days (extendable by 10), or refer it to the Bank of Ghana. Source
Report it to the police too
Cybercrime agencies in Ghana lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Ghana (and Get Your Money Back).
Common questions about GCB Bank fraud
- What is the GCB Bank fraud helpline number?
- GCB Bank lists these numbers on its own website: Hotline: 0302 634 922; Toll-free: 0800 422 422. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to GCB Bank?
- Call GCB Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if GCB Bank will not help or refund me?
- In Ghana you can complain to Bank of Ghana: Complaints Office. Details of what each one handles are on this page.
Other providers in Ghana
These contacts were read on GCB Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not GCB Bank and cannot recover money. All Ghana providers are in Bank Fraud Help: Ghana.