Telecel Cash Fraud: How to Report It and Stop the Money
If you sent money to a scammer through Telecel Cash, or money left your Telecel Cash account without your permission, contact Telecel Cash straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call Telecel Cash’s official line below, or use help inside the official Telecel Cash app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. Telecel Cash will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Ghana, and keep screenshots of every message and payment.
Official Telecel Cash fraud contacts
Telecel Cash (Telecel Ghana, ex-Vodafone Cash)
Mobile money- Helpline:100
- Helpline:050 555 5111
- WhatsApp:050 100 0300
Email: [email protected]
If Telecel Cash won’t help
Bank of Ghana: Complaints Office
Unresolved complaints against banks and other providers regulated by the Bank of Ghana, including mobile money.
Complain to the provider first. Then call or WhatsApp 0593974486, or email [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Ghana lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Ghana (and Get Your Money Back).
Other wallets in Ghana
These contacts were read on Telecel Cash’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Ghana are in Bank Fraud Help: Ghana, and every wallet is in Mobile Wallet Fraud Help.