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Bank Fraud Help · Costa Rica

Banco Popular y de Desarrollo Comunal Fraud: How to Report It and Stop the Money

If money left your Banco Popular y de Desarrollo Comunal account without your permission, or you paid a scammer, contact Banco Popular y de Desarrollo Comunal straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call Banco Popular y de Desarrollo Comunal’s official line below, or use help inside the official Banco Popular y de Desarrollo Comunal app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. Banco Popular y de Desarrollo Comunal will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Costa Rica, and keep screenshots of every message and payment.

Official Banco Popular y de Desarrollo Comunal fraud contacts

Banco Popular y de Desarrollo Comunal

Bank

App or online: Online fraud report form in the 'Reporte de Fraude' section of the bank's home page.

Source: Banco Popular y de Desarrollo Comunal official page

Know this about Costa Rica

  • BAC publishes no fraud phone line on its security page: use its online fraud form or the number on the back of your card.

If Banco Popular y de Desarrollo Comunal won’t help

SUGEF (Superintendencia General de Entidades Financieras)

Financial consumer service for complaints about banks SUGEF supervises.

Phone (506) 2243-4848, email [email protected], or the complaint portal at https://bccrprod.service-now.com/csp.

Official website

Report it to the police too

Cybercrime agencies in Costa Rica lists who to report to.

Common questions about Banco Popular y de Desarrollo Comunal fraud

What is the Banco Popular y de Desarrollo Comunal fraud helpline number?
Banco Popular y de Desarrollo Comunal lists these numbers on its own website: Fraud reports (Banca Fácil): 2202-2020 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Banco Popular y de Desarrollo Comunal?
Call Banco Popular y de Desarrollo Comunal's official line, or report it in the app or online: Online fraud report form in the 'Reporte de Fraude' section of the bank's home page.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Banco Popular y de Desarrollo Comunal will not help or refund me?
In Costa Rica you can complain to SUGEF (Superintendencia General de Entidades Financieras). Details of what each one handles are on this page.

Other providers in Costa Rica

BAC Credomatic Costa Rica

These contacts were read on Banco Popular y de Desarrollo Comunal’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Popular y de Desarrollo Comunal and cannot recover money. All Costa Rica providers are in Bank Fraud Help: Costa Rica.