BAC Credomatic Costa Rica Fraud: How to Report It and Stop the Money
If money left your BAC Credomatic Costa Rica account without your permission, or you paid a scammer, contact BAC Credomatic Costa Rica straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BAC Credomatic Costa Rica’s official line below, or use help inside the official BAC Credomatic Costa Rica app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BAC Credomatic Costa Rica will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Costa Rica, and keep screenshots of every message and payment.
Official BAC Credomatic Costa Rica fraud contacts
BAC Credomatic Costa Rica
BankApp or online: Online 'Reportar Fraude Digital' form: https://www.baccredomatic.com/es-cr/personas/reporte-fraude-digital/solicitud
Email: [email protected]
Report phishing: [email protected]
Know this about Costa Rica
- BAC publishes no fraud phone line on its security page: use its online fraud form or the number on the back of your card.
If BAC Credomatic Costa Rica won’t help
SUGEF (Superintendencia General de Entidades Financieras)
Financial consumer service for complaints about banks SUGEF supervises.
Phone (506) 2243-4848, email [email protected], or the complaint portal at https://bccrprod.service-now.com/csp.
Official websiteReport it to the police too
Cybercrime agencies in Costa Rica lists who to report to.
Common questions about BAC Credomatic Costa Rica fraud
- What is the BAC Credomatic Costa Rica fraud helpline number?
- BAC Credomatic Costa Rica does not publish a fraud number we could confirm on its own website. Use the number on the back of your card or in the official app, never one from a message or a search result.
- How do I report fraud to BAC Credomatic Costa Rica?
- Report it in the app or online: Online 'Reportar Fraude Digital' form: https://www.baccredomatic.com/es-cr/personas/reporte-fraude-digital/solicitud, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BAC Credomatic Costa Rica will not help or refund me?
- In Costa Rica you can complain to SUGEF (Superintendencia General de Entidades Financieras). Details of what each one handles are on this page.
Other providers in Costa Rica
These contacts were read on BAC Credomatic Costa Rica’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BAC Credomatic Costa Rica and cannot recover money. All Costa Rica providers are in Bank Fraud Help: Costa Rica.