Costa Rica: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Costa Rica.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Costa Rica.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Costa Rica
- BAC publishes no fraud phone line on its security page: use its online fraud form or the number on the back of your card.
Bank and payment fraud lines
Banco Popular y de Desarrollo Comunal
Bank- Fraud reports (Banca Fácil):2202-2020(24/7)
App or online: Online fraud report form in the 'Reporte de Fraude' section of the bank's home page.
BAC Credomatic Costa Rica
BankApp or online: Online 'Reportar Fraude Digital' form: https://www.baccredomatic.com/es-cr/personas/reporte-fraude-digital/solicitud
Email: [email protected]
Report phishing: [email protected]
Not listed here
We could not confirm contact details on the official website of: Banco Nacional de Costa Rica (BNCR), Banco de Costa Rica (BCR), SINPE Movil. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
SUGEF (Superintendencia General de Entidades Financieras)
Financial consumer service for complaints about banks SUGEF supervises.
Phone (506) 2243-4848, email [email protected], or the complaint portal at https://bccrprod.service-now.com/csp.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Costa Rica.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.