UniCredit Bank Fraud: How to Report It and Stop the Money
If money left your UniCredit Bank account without your permission, or you paid a scammer, contact UniCredit Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call UniCredit Bank’s official line below, or use help inside the official UniCredit Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. UniCredit Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Bosnia and Herzegovina, and keep screenshots of every message and payment.
Official UniCredit Bank fraud contacts
UniCredit Bank (Mostar, BiH)
Bank- Lost or stolen card (toll-free):080 081 051
- Lost or stolen card (from abroad):+387 (0)36 312 695
Email: [email protected]
Know this about Bosnia and Herzegovina
- No national rule guarantees a refund of unauthorised card payments. Report to your bank at once and keep a written record.
If UniCredit Bank won’t help
Central Bank of BiH: how to resolve a dispute with a bank
Explains how to complain: first to the bank, then to the banking ombudsman for your entity (FBA in the Federation, ABRS in Republika Srpska).
Speak to the bank, then complain in writing; the bank must answer within 30 days. You can also go to court.
Official websiteBanking Agency of Republika Srpska (ABRS) Ombudsman
Complaints about banks in Republika Srpska.
Submit a complaint through the page, or contact [email protected] or +387 51 224 079.
Official websiteReport it to the police too
Cybercrime agencies in Bosnia and Herzegovina lists who to report to.
Common questions about UniCredit Bank fraud
- What is the UniCredit Bank fraud helpline number?
- UniCredit Bank lists these numbers on its own website: Lost or stolen card (toll-free): 080 081 051; Lost or stolen card (from abroad): +387 (0)36 312 695. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to UniCredit Bank?
- Call UniCredit Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if UniCredit Bank will not help or refund me?
- In Bosnia and Herzegovina you can complain to Central Bank of BiH: how to resolve a dispute with a bank, Banking Agency of Republika Srpska (ABRS) Ombudsman. Details of what each one handles are on this page.
Other providers in Bosnia and Herzegovina
These contacts were read on UniCredit Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not UniCredit Bank and cannot recover money. All Bosnia and Herzegovina providers are in Bank Fraud Help: Bosnia and Herzegovina.