Bosnia and Herzegovina: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Bosnia and Herzegovina.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Bosnia and Herzegovina.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Bosnia and Herzegovina
- No national rule guarantees a refund of unauthorised card payments. Report to your bank at once and keep a written record.
Bank and payment fraud lines
Raiffeisen Bank BiH
Bank- Lost or stolen card:081 92 92 92(24/7)
- Lost or stolen card:033 75 50 30(24/7)
UniCredit Bank (Mostar, BiH)
Bank- Lost or stolen card (toll-free):080 081 051
- Lost or stolen card (from abroad):+387 (0)36 312 695
Email: [email protected]
Intesa Sanpaolo Banka BiH
Bank- Block card (theft or loss), from BiH or abroad:+387 33 49 76 57(24/7)
- Free info line:080 020 307(Mon–Fri 8:00–19:00)
Email: [email protected]
If your bank won’t help
Central Bank of BiH: how to resolve a dispute with a bank
Explains how to complain: first to the bank, then to the banking ombudsman for your entity (FBA in the Federation, ABRS in Republika Srpska).
Speak to the bank, then complain in writing; the bank must answer within 30 days. You can also go to court.
Official websiteBanking Agency of Republika Srpska (ABRS) Ombudsman
Complaints about banks in Republika Srpska.
Submit a complaint through the page, or contact [email protected] or +387 51 224 079.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Bosnia and Herzegovina.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.