Intesa Sanpaolo Banka BiH Fraud: How to Report It and Stop the Money
If money left your Intesa Sanpaolo Banka BiH account without your permission, or you paid a scammer, contact Intesa Sanpaolo Banka BiH straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Intesa Sanpaolo Banka BiH’s official line below, or use help inside the official Intesa Sanpaolo Banka BiH app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Intesa Sanpaolo Banka BiH will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Bosnia and Herzegovina, and keep screenshots of every message and payment.
Official Intesa Sanpaolo Banka BiH fraud contacts
Intesa Sanpaolo Banka BiH
Bank- Block card (theft or loss), from BiH or abroad:+387 33 49 76 57(24/7)
- Free info line:080 020 307(Mon–Fri 8:00–19:00)
Email: [email protected]
Know this about Bosnia and Herzegovina
- No national rule guarantees a refund of unauthorised card payments. Report to your bank at once and keep a written record.
If Intesa Sanpaolo Banka BiH won’t help
Central Bank of BiH: how to resolve a dispute with a bank
Explains how to complain: first to the bank, then to the banking ombudsman for your entity (FBA in the Federation, ABRS in Republika Srpska).
Speak to the bank, then complain in writing; the bank must answer within 30 days. You can also go to court.
Official websiteBanking Agency of Republika Srpska (ABRS) Ombudsman
Complaints about banks in Republika Srpska.
Submit a complaint through the page, or contact [email protected] or +387 51 224 079.
Official websiteReport it to the police too
Cybercrime agencies in Bosnia and Herzegovina lists who to report to.
Common questions about Intesa Sanpaolo Banka BiH fraud
- What is the Intesa Sanpaolo Banka BiH fraud helpline number?
- Intesa Sanpaolo Banka BiH lists these numbers on its own website: Block card (theft or loss), from BiH or abroad: +387 33 49 76 57 (24/7); Free info line: 080 020 307 (Mon–Fri 8:00–19:00). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Intesa Sanpaolo Banka BiH?
- Call Intesa Sanpaolo Banka BiH's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Intesa Sanpaolo Banka BiH will not help or refund me?
- In Bosnia and Herzegovina you can complain to Central Bank of BiH: how to resolve a dispute with a bank, Banking Agency of Republika Srpska (ABRS) Ombudsman. Details of what each one handles are on this page.
Other providers in Bosnia and Herzegovina
These contacts were read on Intesa Sanpaolo Banka BiH’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Intesa Sanpaolo Banka BiH and cannot recover money. All Bosnia and Herzegovina providers are in Bank Fraud Help: Bosnia and Herzegovina.