Erste Bank / Sparkassen Fraud: How to Report It and Stop the Money
If money left your Erste Bank / Sparkassen account without your permission, or you paid a scammer, contact Erste Bank / Sparkassen straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Erste Bank / Sparkassen’s official line below, or use help inside the official Erste Bank / Sparkassen app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Erste Bank / Sparkassen will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Austria, and keep screenshots of every message and payment.
Official Erste Bank / Sparkassen fraud contacts
Erste Bank / Sparkassen (George)
Bank- 24h service (block card):+43 5 0100 20111(24/7)
App or online: George or the George app: open the card's details and block it with immediate effect.
Email: [email protected]
If Erste Bank / Sparkassen won’t help
PSA Kartensperrhotline (national debit card block)
National 24/7 hotline that blocks Austrian bank debit (Bankomat) cards from any bank: 0800 204 8800, or +43 1 204 8800 from abroad.
Official websiteGemeinsame Schlichtungsstelle der Oesterreichischen Kreditwirtschaft (Bankenschlichtung)
Free out-of-court mediation of disputes with Austrian banks about accounts, payments and cards.
Try to settle it with your bank first. Then apply in writing to [email protected]. Phone +43 1 505 42 98 (Mon–Fri 9–11am).
Official websiteYour rights as a Erste Bank / Sparkassen customer in Austria
- EU Payment Services Directive (PSD2, Directive 2015/2366), Articles 73–74. Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Austria lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Austria (and Get Your Money Back).
Common questions about Erste Bank / Sparkassen fraud
- What is the Erste Bank / Sparkassen fraud helpline number?
- Erste Bank / Sparkassen lists these numbers on its own website: 24h service (block card): +43 5 0100 20111 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Erste Bank / Sparkassen?
- Call Erste Bank / Sparkassen's official line, or report it in the app or online: George or the George app: open the card's details and block it with immediate effect., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Erste Bank / Sparkassen will not help or refund me?
- In Austria you can complain to PSA Kartensperrhotline (national debit card block), Gemeinsame Schlichtungsstelle der Oesterreichischen Kreditwirtschaft (Bankenschlichtung). Details of what each one handles are on this page.
Other providers in Austria
These contacts were read on Erste Bank / Sparkassen’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Erste Bank / Sparkassen and cannot recover money. All Austria providers are in Bank Fraud Help: Austria.