BAWAG Fraud: How to Report It and Stop the Money
If money left your BAWAG account without your permission, or you paid a scammer, contact BAWAG straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BAWAG’s official line below, or use help inside the official BAWAG app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BAWAG will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Austria, and keep screenshots of every message and payment.
Official BAWAG fraud contacts
BAWAG
Bank- Card block:+43 (0) 5 99 05 - 995(24/7)
- Block eBanking or app access:+43 (0) 5 99 05 80550(24/7)
App or online: BAWAG app: select the card in the footer bar › Temporäre Kartensperre.
Report phishing: [email protected]
If BAWAG won’t help
PSA Kartensperrhotline (national debit card block)
National 24/7 hotline that blocks Austrian bank debit (Bankomat) cards from any bank: 0800 204 8800, or +43 1 204 8800 from abroad.
Official websiteGemeinsame Schlichtungsstelle der Oesterreichischen Kreditwirtschaft (Bankenschlichtung)
Free out-of-court mediation of disputes with Austrian banks about accounts, payments and cards.
Try to settle it with your bank first. Then apply in writing to [email protected]. Phone +43 1 505 42 98 (Mon–Fri 9–11am).
Official websiteYour rights as a BAWAG customer in Austria
- EU Payment Services Directive (PSD2, Directive 2015/2366), Articles 73–74. Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Austria lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Austria (and Get Your Money Back).
Common questions about BAWAG fraud
- What is the BAWAG fraud helpline number?
- BAWAG lists these numbers on its own website: Card block: +43 (0) 5 99 05 - 995 (24/7); Block eBanking or app access: +43 (0) 5 99 05 80550 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BAWAG?
- Call BAWAG's official line, or report it in the app or online: BAWAG app: select the card in the footer bar › Temporäre Kartensperre.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BAWAG will not help or refund me?
- In Austria you can complain to PSA Kartensperrhotline (national debit card block), Gemeinsame Schlichtungsstelle der Oesterreichischen Kreditwirtschaft (Bankenschlichtung). Details of what each one handles are on this page.
Other providers in Austria
These contacts were read on BAWAG’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BAWAG and cannot recover money. All Austria providers are in Bank Fraud Help: Austria.