Austria: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Austria.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Austria.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Erste Bank / Sparkassen (George)
Bank- 24h service (block card):+43 5 0100 20111(24/7)
App or online: George or the George app: open the card's details and block it with immediate effect.
Email: [email protected]
Bank Austria (UniCredit)
Bank- 24h service line (block card):+43 (0) 50505-25(24/7)
App or online: MobileBanking app: Produkte › Karten › choose the card › Karte sperren.
Raiffeisen (Raiffeisenbanken, regional)
Bank- Block hotline: Vienna and Lower Austria:+43 599 320 32(24/7)
- Block hotline: Burgenland:+43 599 331 23(24/7)
- Block hotline: Upper Austria:+43 599 340 34(24/7)
- Block hotline: Salzburg:+43 599 355 99(24/7)
- Block hotline: Tyrol:+43 599 360 36(24/7)
- Block hotline: Vorarlberg:+43 599 370 37(24/7)
- Block hotline: Styria:+43 599 380 38(24/7)
- Block hotline: Carinthia:+43 599 390 39(24/7)
App or online: Mein ELBA app: Verwalten › Karten verwalten › choose the debit card › block.
BAWAG
Bank- Card block:+43 (0) 5 99 05 - 995(24/7)
- Block eBanking or app access:+43 (0) 5 99 05 80550(24/7)
App or online: BAWAG app: select the card in the footer bar › Temporäre Kartensperre.
Report phishing: [email protected]
If your bank won’t help
PSA Kartensperrhotline (national debit card block)
National 24/7 hotline that blocks Austrian bank debit (Bankomat) cards from any bank: 0800 204 8800, or +43 1 204 8800 from abroad.
Official websiteGemeinsame Schlichtungsstelle der Oesterreichischen Kreditwirtschaft (Bankenschlichtung)
Free out-of-court mediation of disputes with Austrian banks about accounts, payments and cards.
Try to settle it with your bank first. Then apply in writing to [email protected]. Phone +43 1 505 42 98 (Mon–Fri 9–11am).
Official websiteYour rights
- EU Payment Services Directive (PSD2, Directive 2015/2366), Articles 73–74. Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Austria lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Austria (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.