CIBC Caribbean Fraud: How to Report It and Stop the Money
If money left your CIBC Caribbean account without your permission, or you paid a scammer, contact CIBC Caribbean straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call CIBC Caribbean’s official line below, or use help inside the official CIBC Caribbean app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. CIBC Caribbean will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Antigua and Barbuda, and keep screenshots of every message and payment.
Official CIBC Caribbean fraud contacts
CIBC Caribbean (formerly FirstCaribbean International Bank)
Bank- Lost, stolen or misused card (toll-free):1-866-743-2257(24/7)
Know this about Antigua and Barbuda
- Scotiabank no longer operates in Antigua and Barbuda; its business here was sold to ECAB.
If CIBC Caribbean won’t help
ECCB Office of Financial Conduct
From 15 October 2026, this new Eastern Caribbean Central Bank office takes complaints from customers of licensed banks in Antigua and Barbuda about unfair treatment, fees, misleading information or banking products.
It does not take complaints before 15 October 2026. Until then, complain to your bank directly.
Official websiteEastern Caribbean Central Bank (ECCB)
General enquiries to the central bank for Antigua and Barbuda and the other Eastern Caribbean states. It does not resolve individual disputes.
Phone (869) 465-2537 or (869) 465-9562; email [email protected].
Official websiteYour rights as a CIBC Caribbean customer in Antigua and Barbuda
- Banking Act, 2015, Part VIII (Market Conduct Supervision). This part of the Banking Act gives the ECCB's Office of Financial Conduct its legal power to supervise how licensed banks treat their customers. Source
- CIBC Caribbean card fraud policy (bank policy, not a law). CIBC Caribbean says confirmed fraud victims who met the obligations in their Cardholder Agreement are not held liable. Source
Report it to the police too
Cybercrime agencies in Antigua and Barbuda lists who to report to.
Common questions about CIBC Caribbean fraud
- What is the CIBC Caribbean fraud helpline number?
- CIBC Caribbean lists these numbers on its own website: Lost, stolen or misused card (toll-free): 1-866-743-2257 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to CIBC Caribbean?
- Call CIBC Caribbean's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if CIBC Caribbean will not help or refund me?
- In Antigua and Barbuda you can complain to ECCB Office of Financial Conduct, Eastern Caribbean Central Bank (ECCB). Details of what each one handles are on this page.
Other providers in Antigua and Barbuda
These contacts were read on CIBC Caribbean’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not CIBC Caribbean and cannot recover money. All Antigua and Barbuda providers are in Bank Fraud Help: Antigua and Barbuda.